Shipping Policy

Last updated: August 28, 2026

At The Freedom Faith Co, our products are made to order. This means that each item is individually produced after you place your order rather than being taken from pre-existing inventory.

Because every product is custom made, your order requires time for production before it can be shipped. Estimated delivery times are provided to give you an approximate expectation of when your order should arrive.

1. Made-to-Order Products

All of our products are made to order.

When you place an order, your product first enters production. Once production is complete, it is packaged and handed to the shipping carrier for delivery.

This means that the total time between placing your order and receiving it consists of:

Order processing & production time + shipping/transit time = estimated delivery time

Production and shipping times can vary depending on the product, destination, shipping method, carrier, seasonal demand, and other circumstances outside of our control.

2. Estimated Delivery Times

Estimated delivery times are displayed on the applicable product page and/or during checkout where available.

These estimates are provided as a guide and are not guaranteed delivery dates.

Your estimated delivery time may vary depending on:

• The product ordered

• The destination country

• The shipping method selected

• Production demand

• Carrier availability

• Weekends and holidays

• Weather conditions

• Customs processing

• Carrier delays

• Other circumstances outside of our control

We recommend allowing additional time during major holidays, promotional periods, and periods of unusually high order volume.

3. Order Processing and Production

Because our products are made specifically for you, production begins after your order is placed.

Production times vary depending on the product and the facility producing your order.

Your order will be shipped once production has been completed.

Please note that production time is separate from shipping time. An order does not begin its shipping/transit period until it has completed production and has been handed to the carrier.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives the package.

If your tracking information does not immediately show movement, please allow some time for the carrier's tracking system to update.

5. Shipping Destinations

We may offer shipping to a variety of countries and regions.

Available shipping destinations, shipping methods, and estimated delivery times are displayed at checkout based on the items in your order and the destination address provided.

Shipping availability may vary by product.

6. Shipping Costs

Shipping costs are calculated and displayed during checkout based on factors such as:

• Destination

• Product

• Quantity ordered

• Shipping method

• Applicable carrier rates

Any available shipping options and their associated costs will be displayed before you complete your purchase.

7. Multiple Products in One Order

If you purchase multiple products, your items may be produced and shipped separately.

This can happen when products are manufactured at different facilities or have different production requirements.

As a result, you may receive multiple packages for a single order, and the packages may arrive at different times.

You will receive separate tracking information where applicable.

8. Delayed Shipments

We work to ensure that orders are produced and shipped as efficiently as possible. However, once an order has been handed to the shipping carrier, delays may occur that are outside of our control.

Examples include:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• High shipping volumes

• Customs delays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other circumstances beyond our reasonable control

If your order is delayed, please check the tracking information provided to you first.

If the tracking information has not updated for an extended period or you believe your package may have been lost, please contact us so that we can assist with investigating the shipment.

9. Lost Packages

If your package appears to have been lost during transit, please contact us with your order number and tracking information.

We will work with the appropriate shipping carrier or fulfillment provider to investigate the shipment.

A replacement or other resolution may be provided where appropriate based on the circumstances and the applicable fulfillment provider's policies.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you realize that your shipping address is incorrect, contact us as soon as possible.

Because our products are made to order, we may be unable to change the shipping address once production or shipping has begun.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional costs may apply for a replacement shipment.

11. Customs, Duties, and Import Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless explicitly stated otherwise at checkout, these charges are not included in the purchase price or shipping chargeand may be the responsibility of the customer.

Customs requirements and charges vary by country, and we cannot guarantee the amount or timing of any customs charges.

Customs delays are outside of our control.

12. Refused or Undeliverable International Orders

If an international package is refused, abandoned, or returned because the recipient does not pay applicable customs charges or because of an incorrect address, the order may not be eligible for a refund or replacement.

Any additional shipping or handling costs associated with reshipping an undeliverable order may be the customer's responsibility.

13. Address Changes and Order Cancellations

Because products are custom made after an order is placed, orders may enter production shortly after purchase.

If you need to change your shipping address or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests before production begins, but we cannot guarantee that changes or cancellations will be possible once production has started.

Once an order has entered production or shipped, changes may no longer be possible.

14. Delivery Estimates Are Not Guarantees

All delivery estimates provided on our website or at checkout are approximate.

We cannot guarantee that an order will arrive by a specific date unless a specific guaranteed delivery service is expressly offered and stated at checkout.

Please consider estimated delivery times when ordering products for birthdays, holidays, events, travel, or other time-sensitive occasions.

We recommend ordering sufficiently in advance to allow for possible production, shipping, carrier, and customs delays.

15. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging where applicable

We may request additional information to investigate the issue.

If the problem is confirmed to have resulted from a manufacturing defect, fulfillment error, or damage during shipping, we may provide an appropriate resolution, which may include a replacement or refund.

Please see our Return & Refund Policy for additional information.

16. Contact Us

If you have questions about shipping, tracking, production, or your order, please contact our customer support team through the contact options available on our website.

When contacting us about an order, please include your order number whenever possible.

We will do our best to assist you as quickly as reasonably possible.

17. Policy Updates

We reserve the right to update or modify this Shipping Policy when necessary.

Any changes will be posted on this page with an updated "Last updated" date.

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Important Note

By placing an order with us, you acknowledge that our products are made to order and that the delivery time shown on the product page or at checkout is an estimated timeframe rather than a guaranteed delivery date, except where expressly stated otherwise.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.