Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At The Freedom Faith Co, our products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges for unwanted items, incorrect sizes, incorrect colors, change of mind, or other reasons unrelated to a product defect or fulfillment error.

Please carefully review your order, product description, and size information before completing your purchase.

No Returns or Exchanges

All purchases are considered final sale, and we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Incorrect color selected by the customer

  • Incorrect style selected by the customer

  • Ordering multiple sizes to decide which one to keep

  • No longer wanting the product

  • Products that do not fit as expected when the correct size was ordered

  • Failure to read the product description or size chart before ordering

Because our products are made to order, we are unable to restock or resell returned products.

Damaged, Defective, or Incorrect Items

Although we do not accept standard returns, we want you to receive your order in excellent condition.

If your product arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrectly produced

  • Significantly different from the product you ordered

  • As the wrong product or design

please contact us within 7 days of delivery.

Send an email to thepatriotfaithco@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

  • Photographs of the packaging if the package arrived damaged

We may request additional information or photographs to investigate the issue.

If the issue is confirmed to be the result of a manufacturing defect, fulfillment error, or damage during shipping, we may provide a replacement or refund at no additional cost to you.

You will not be required to return a defective, damaged, or incorrectly fulfilled item unless we specifically request that you do so.

Order Cancellations

Because our products are made to order, orders may enter production shortly after being placed.

If you need to cancel an order, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before production begins. However, once an order has entered production, we may be unable to cancel it.

If your order has already entered production or has shipped, it cannot generally be cancelled.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice that you entered an incorrect address, contact us immediately.

If the order has not yet entered production or shipping, we will make reasonable efforts to update the address.

Once an order has entered production or shipped, we may be unable to make changes.

Orders returned or undeliverable because of an incorrect address provided by the customer may not be eligible for a refund or replacement.

Lost or Stolen Packages

If tracking information shows that your order was delivered to the address provided at checkout, we are generally not responsible for packages that are subsequently lost or stolen.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mail area, and the shipping carrier.

If an order appears to have been lost during transit, contact us so we can investigate the shipment with the carrier.

Refunds

If your order qualifies for a refund under this policy, the refund will generally be issued to the original payment method used for the purchase.

Once a refund has been approved and processed, your bank or payment provider may require additional time before the funds appear in your account.

We are not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions.

Promotional and Sale Items

Sale and promotional items are also subject to this policy.

Unless otherwise required by applicable law, sale and promotional products are not eligible for return or exchange.

Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer rights or legal remedies that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with rights that differ from this policy, those legal rights will apply.

Contact Us

If you have a question about an order, damaged or defective product, incorrect item, cancellation, or refund request, please contact us:

Email: thepatriotfaithco@gmail.com

Please include your order number whenever possible so that we can assist you efficiently.